FAQ

Shipping

Do you ship internationally?
Yes! We ship to the United States and internationally to select countries across Africa, Asia, Europe, and the Americas. See our Shipping Policy for the full country list.

How much does shipping cost?
Shipping costs are calculated at checkout. For international orders, we offer Standard Shipping ($25.99 USD) and Express Shipping ($66.99 USD).

How long does delivery take?
Processing takes 1-2 business days. US orders arrive in 3-5 business days after processing. International orders typically arrive in 7-14 business days depending on destination and customs processing.

Will I have to pay customs duties?
International orders may be subject to customs duties, import taxes, and fees charged by your country. These are the customer's responsibility and are not included in the item price or shipping cost.

How can I track my order?
You'll receive a tracking link by email once your order ships.

Products

Are AMS Cosmetics products cruelty-free?
Yes, all our products are cruelty-free and never tested on animals.

What if I have a sensitive skin reaction?
Discontinue use immediately and consult a dermatologist. Patch-testing new products is always recommended.

Orders & Payments

What payment methods do you accept?
We accept all major credit cards and secure checkout via Shopify Payments.

Can I change or cancel my order?
Contact us within 12 hours of placing your order and we'll do our best to accommodate changes.

What is your return policy?
We offer a 30-day return policy for unopened, unused items in their original packaging. See our Refund Policy for full details.